Returns & Privacy Policy

Terms & Conditions

Edible Blooms website is owned and operated by Edible Blooms NZ Ltd. GST number 100-525-240. By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers herein as amended from time to time.

By purchasing an item advertised on this website and/or becoming a member of Edible Bloom's newsletter, you agree to these Terms and Conditions. Edible Blooms may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those amended Terms and Conditions.

Trademarks, Copyrights and Restrictions
All material on this site, including, but not limited to images, logos and illustrations, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Edible Blooms and its related companies. The content of edibleblooms.co.nz is provided for your personal, non-commercial use. Such material may not be copied, republished, reproduced, uploaded, modified, transmitted, posted, or distributed in any way without the consent of Edible Blooms.

The use of this website and these conditions is in accordance with the laws of New Zealand and Australia. Any legal action arising out of its use shall be brought and enforced under New Zealand and Australian laws. By using this site, you agree to submit to the jurisdiction of the courts of New Zealand and Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of New Zealand and Australia.

GST (Goods & Services Tax)
Our products and services attract a Goods and Services Tax (GST) of 15%. All prices advertised are inclusive of GST.

Currency
All prices on edibleblooms.co.nz are listed in New Zealand dollars.

Fraud
Any party engaged in illegal activities involving the use of this website will be subject to New Zealand and Australian civil and criminal sanctions and prosecution. Edible Blooms does not guarantee that it will be able to prevent any illegal or inappropriate use of this website, nor that it will give notice of any illegal or inappropriate use of this website. It is an illegal violation to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. All persons found to have placed a fraudulent order will be prosecuted.

Substitutions
Substitutions may be necessary to ensure your order is delivered within your required timeframe. Our team of bloomettes take the utmost care and attention to ensure that your order is as similar as possible to the requested item.

Links to other sites
Edible Blooms is not responsible for the privacy practices or the content of other sites that are linked to edibleblooms.co.nz and edibleblooms.com.au.

Returns and Refunds 

Product Quality Guarantee

In the unlikely event that your Edible Bloom is damaged in transit, please contact us within 1 weeks and we will automatically replace it with a gift of equal or greater value. Please note that a photograph will be required for the replacement of any damaged goods.

Our Bouquets also come with a care instruction label inside the box on how to best care for your bouquet. Every gift is different. Eg - Chocolate bouquets are best consumed with in 2 weeks of delivery and fresh fruit bouquets are best consumed within the same day of delivery. 

Cancellation/Changing Orders

An AU $10.00 Administration fee may apply to cancellations of, or changes to orders within 24 hours of the despatch time. Once despatched from our store, cancellation is no longer possible.

Privacy Policy

Your information is secure with us. Edible Blooms does not share or reveal email content or personal information with third parties.

Why does Edible Blooms collect personal information?
Edible Blooms collects personal information in order to conduct our business, to provide and market our services and to work efficiently with our suppliers.

About whom do we collect personal information?
The type of information we may collect and hold includes (but is not limited to) personal information about customers, business associates, potential customers, suppliers and their employees, prospective employees, employees and contractors.

What kinds of personal information do we collect?
In general, the type of personal information Edible Blooms collects and holds includes (but is not limited to): names, addresses, contact details, occupations and other information which assist us in conducting our business, providing and marketing our services and meeting our legal obligations.

Credit card information provided to us by telephone or online is kept in a secure encrypted format so that you can safely use your card each time that you order.

Personal Information you provide
Edible Blooms will generally collect personal information by way of forms completed by customers online, orders placed over the phone, face-to-face meetings, business cards and telephone conversations.

Web site collection
Edible Blooms collects personal information from the web site www.edibleblooms.co.nz through receiving orders and forms completed online. We also use third parties to analyse traffic, which may involve the use of cookies. Information collected through such analysis is anonymous.

How might we use and disclose your personal information?
In general, we use and disclose your personal information for the following purposes:
to conduct our business;
to provide and market our services;
to communicate with you;
to purchase from you;
to comply with our legal obligations; and
to help us manage and enhance our services.

To whom might we disclose your personal information?
We may disclose your personal information to:
other companies or individuals who assist us in providing services to you (such as your delivery address to couriers); and
anyone else that you authorise us to disclose it.

How do we keep personal information accurate and up-to-date?
Edible Blooms endeavors to ensure that the personal information it holds is accurate, complete and up-to-date. We encourage you to contact us in order to update any personal information we hold about you. Our contact details are set out below.

Enquiries
If you have any questions about privacy-related issues please contact the Edible Blooms team:

E-mail: auckland@edibleblooms.co.nz
Phone: 0508 EDIBLE 334253
International calls +64 94422260

 

Security Policy

We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.
 
We do not store credit card information, we securely submit credit card information to our bank for processing.